BUYER INFORMATION

Shipping Policy

Review the information that applies to ordering, delivery, returns and use of this marketplace.

Shipping Policy

Starcrust Cards ships trading cards, sealed products, TCG accessories, collectibles, and related products to supported international destinations.

Processing Time

Most in-stock orders are prepared within 1-5 business days after payment confirmation. Processing may take longer during new releases, restocks, holidays, preorder waves, or high-volume periods.

Shipping Methods

Available shipping methods may include economy international shipping, express shipping, and other tracked services. The available options depend on destination, product type, package size, carrier availability, and current shipping restrictions.

Estimated Delivery Time

Estimated delivery times are references only and are not guaranteed. Delivery speed may vary by destination, customs handling, carrier routing, local postal conditions, and seasonal volume.

Customs, Duties, and Taxes

For orders shipped via SF Express's e-commerce service, buyers will not be charged additional customs duties upon delivery. For DHL shipments, applicable customs duties are the buyer's responsibility. Other applicable import taxes, brokerage charges, and local clearance costs are the customer's responsibility unless specifically stated otherwise at checkout.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delivery failure, return, loss, or additional charges caused by incorrect, incomplete, or undeliverable addresses.

Lost or Delayed Shipments

If a shipment is delayed, we may assist with carrier follow-up where available. A package is not considered lost until the carrier confirms loss or the applicable carrier investigation period has passed.

Force Majeure

We are not responsible for delays caused by customs inspections, carrier disruptions, severe weather, natural disasters, strikes, transportation interruptions, government actions, wars, pandemics, or other events beyond our reasonable control.

Estimated delivery times are provided as references only and are not guaranteed.