Shipping Policy
Starcrust Cards ships trading cards, sealed products, TCG accessories, collectibles, and related products from China to supported international destinations.
Processing Time
Most in-stock orders are prepared within 1-5 business days after payment confirmation. Processing may take longer during new releases, restocks, holidays, preorder waves, or high-volume periods.
Shipping Methods
- Standard Tracked Shipping (SF International) is our default service for the United States, Canada, the United Kingdom, most of Europe, Australia, New Zealand, the United Arab Emirates, Saudi Arabia, and Southeast Asia.
- DHL Express upgrade is available at checkout for small orders (up to 500 g, such as single cards) shipped to the United States, Canada, the United Kingdom, Australia, New Zealand, and most of the EU.
- DHL Express is used for Hong Kong SAR, Macao SAR, Japan, Taiwan, South Korea, and destinations not covered by our standard service.
- Selected high-value items ship by DHL Express with tracking and signature on delivery. This is stated on the product page.
The shipping method and price for your order are shown at checkout before payment.
Shipping Rates
Shipping is calculated at checkout from the total weight of your order and the destination. Singles, accessories and other items ordered together ship in one parcel with one shipping fee. Gift boxes and other large sealed products have their own shipping rate, which is added separately at checkout.
| Order weight | United States | Canada, UK, Australia, New Zealand, most of the EU | Switzerland, Nordics, Baltics, UAE, Saudi Arabia | Southeast Asia |
|---|---|---|---|---|
| Up to 200 g | $9.99 | $9.99 | $9.99 | $4.99 |
| 201-500 g | $9.99 | $9.99 | $12.99 | $4.99 |
| 501 g-1 kg | $13.99 | $10.99 | $16.99 | $4.99 |
| 1-1.5 kg | $16.99 | $12.99 | $19.99 | $4.99 |
| 1.5-2 kg | $19.99 | $14.99 | $24.99 | $4.99 |
| 2-3 kg | $24.99 | $17.99 | $27.99 | $6.99 |
Rates are in USD. Heavier orders and other destinations are quoted at checkout. As a guide, most single-card orders, one deck box, or up to four packs of sleeves ship to the United States for $9.99.
DHL Express upgrade (orders up to 500 g): $29.99 to the United States; $32.99 to Canada, the UK, Australia, New Zealand, and most of the EU.
Free shipping: orders of $299 USD or more shipped to the United States qualify for free standard shipping. Items that ship by DHL Express as high-value items are charged their DHL rate separately.
Estimated Delivery Time
- Standard Tracked Shipping to the United States: 7-12 business days after dispatch.
- Standard Tracked Shipping to Canada, the UK, Europe, Australia, New Zealand, the UAE, and Saudi Arabia: 8-16 business days after dispatch.
- Standard Tracked Shipping to Southeast Asia: 4-10 business days after dispatch.
- DHL Express: usually 3-7 business days after dispatch.
Estimated delivery times are references only and are not guaranteed. Delivery speed may vary by destination, customs handling, carrier routing, local postal conditions, and seasonal volume.
Customs, Duties, and Taxes
- Standard Tracked Shipping to the United States and selected other countries: import duties are prepaid by us. You will not be charged additional customs duties on delivery.
- Standard Tracked Shipping to other destinations: import VAT, local taxes, and clearance charges are the customer's responsibility.
- DHL Express shipments: import duties and taxes are paid by the recipient and collected by DHL before or on delivery.
Refusing a package because of duties or taxes does not qualify for a shipping refund.
Delivery Restrictions
Our standard service to the United States cannot deliver to PO Boxes, APO/FPO military addresses, Alaska, Hawaii, or US territories. If your address falls into one of these categories, please contact us before ordering so we can confirm an available service.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delivery failure, return, loss, or additional charges caused by incorrect, incomplete, or undeliverable addresses.
Lost or Delayed Shipments
If a shipment is delayed, we may assist with carrier follow-up where available. A package is not considered lost until the carrier confirms loss or the applicable carrier investigation period has passed.
Force Majeure
We are not responsible for delays caused by customs inspections, carrier disruptions, severe weather, natural disasters, strikes, transportation interruptions, government actions, wars, pandemics, or other events beyond our reasonable control.